Found one of your lessons posted in a group or a channel? Sorry, that's upsetting. The good news is that in most cases we can tell whose account it came from, and then the decision is yours.
1. Save the evidence first
Before anything else, while the video is still up:
- Take a screenshot of the post or message, with the group or channel name and the date.
- Copy the link to the post or message and keep it.
- Download the clip itself if you can, or record the screen while it plays (next step).
2. Look at the clip: is the student's name showing?
Every protected video carries the student's name and number in a faint line that moves every so often. Watch a minute or two of the clip: if the name shows, that alone is enough, and you can go straight to step 4.
If the name was cut off or covered, that's where the hidden mark comes in.
3. "Report a leak"
From your academy dashboard → Protection → Report a leak, or from the video's own menu: Found it leaked?
- Upload the clip you found. The longer it is, the more exact we can be; 3 minutes or more is best. The clip doesn't count against your space.
- Can't download it? (Facebook, for one, has no download button): play the video on your phone, open "Screen recording" from the notifications at the top, record 3 minutes while it plays, and upload the recording. The hidden mark survives in that recording too. On an iPhone, "Screen Recording" is in "Control Centre".
- Which lesson is this clip from? If you know it, pick it and the result comes faster. If you're not sure, leave it on "Not sure, you look" and we'll look through all your videos.
- Where did you find it? A link or a few words, for your records.
- Tap Look for the mark. This can take up to an hour; you can close the page, and we'll let you know as soon as we're done.
If your button still opens WhatsApp, send the clip to our team there with the ready message, and we'll look for the mark by hand and send you the same result.
What does the result say?
- Found it! The account's name and number, the lesson, the day and time it was watched, the device, and how sure we are: "Very sure" or "Likely". If the clip was put together from two copies, both accounts come up.
- We need to look at it ourselves: the result is close but not certain, so someone on our team checks it and gets back to you within 2 days.
- Not clear: the clip is short or cut a lot. Try a longer clip or a better-quality one.
- Not from us: the clip isn't from your protected videos. It may be from YouTube, or uploaded before the protection was on.
We only look among your own academy's students, and only you see the result. You can make 10 reports a day. The clip is deleted after 90 days, and the result stays in the report's record.
4. The decision is yours
We just give you the information, and we never block anyone by ourselves. From the result page:
- Send a message: opens WhatsApp with a ready message to the student that you can edit. Sometimes a talk sorts everything out.
- Sign the account out everywhere: every device of theirs will ask for the password again. The account and courses stay as they are.
- Block the student: the account can't enter your academy or play any video. You can unblock at any time from the student's page.
- Print the report: a sheet with all the details, handy if you talk to a parent or report the post to the site it's on.
Don't post the student's name or number on social media. Handle it between you and them, or you and their parent.
5. How to take a leaked video down from Facebook, YouTube and Telegram
You own the lesson, so you have the right to ask for it to be taken down. In every case, have ready: the link to the leaked post or video, the link to the course in your academy (proof the lesson is yours), and your name and email. Button names may differ a little depending on the app version.
- On the post, tap the three dots (…) → Report post.
- Choose Intellectual property → Copyright. Facebook's report form opens.
- Say you own the lesson, give the course link in your academy as where the original is, add the leaked post's link, and send it.
If the video is in a group, you can also report it to the group's admins from the same menu.
YouTube
- Under the video, tap the three dots (…) → Report.
- Choose that the video infringes your rights → Copyright. YouTube's form opens (you need to be signed in to a Google account).
- Add the leaked video's link, say the original is your lesson on your academy with the course link, type your name as a signature, and send it.
Telegram
- In the channel or group, tap the message with the video → Report, and choose Copyright if you see it.
- For a stronger request, email Telegram at [email protected] with the message's link (from "Copy message link"), the course link in your academy, and a line saying you own the lesson.
WhatsApp groups
WhatsApp doesn't remove messages from groups, so the fastest way is to ask the group's admin to delete it, or report the group from Group info → Report.
6. After that
- Make sure all your paid videos are protected videos, not YouTube. YouTube videos don't carry the student's name or the hidden mark.
- If the same account keeps coming up, check the Protection page: alerts tell you if an account is opened from many places or has a download program on it.
- Learn how protection works in How do we protect your videos?.
Need help?
From your academy dashboard, tap Need help? to reach us on WhatsApp, or email us at [email protected].