Tried a plan and felt it's not for you? No problem. The policy is simple, and the steps are even simpler.
When can you get your money back?
- Within 7 days of your subscription being activated, if you haven't used more than 2 hours of lessons: we refund the full amount.
- If the service was down on our side for a long time and stopped you teaching: we make it up to you with extra time, or refund the value of the time you had left.
- If your transfer was rejected or short: we send it back to the number it came from, once we've checked it.
Ask for a refund
- Email us at [email protected] from the same email you signed up to Hessety with.
- Tell us the plan, the payment date, and the number you sent the money from. You'll find the date and the plan in My payments in the Your subscription card on the website, or in My plan in the app.
- We reply and refund the amount within 7 working days, by the same method you paid with.
Good to know
- If all you want is to stop paying, you don't need a refund or to delete your account: your subscription doesn't renew by itself, so just let it end on its date.
- This policy is only for your own Hessety subscription. The money your students pay you is an agreement between you and them. Hessety isn't part of it, and doesn't take anything from it.
- Deleting your account cancels your subscription, but doesn't refund your money by itself. If you're entitled to a refund, ask for it before you delete.
The full details are in Terms: refund policy.