The easiest way to get paid by your students: a transfer to your wallet or InstaPay, a screenshot, and a tap from you to confirm. No merchant account, nothing to link.
Your students' money goes straight to you, and Hessety takes none of it. We never touch the money at all: the student transfers to your number.
1. Add your number once
From your academy dashboard → Settings → Ways to pay (or from "Money" while setting up your academy):
| Field | What to type |
|---|---|
| Wallet number | The number students transfer to: 11 digits starting with 01. |
| Wallet type | We pick it from the first digits (010 Vodafone Cash, 011 Etisalat, 012 Orange, 015 WE). If you moved your number to another network, change it. |
| Name on the wallet | The student sees it before transferring, so they know they're paying the right person. |
| InstaPay address | Like ahmed@instapay. If you type just the name, we add @instapay for you. |
Each way has a Shown to students switch: hide any of them any time without deleting it.
Where's my InstaPay address? Open the InstaPay app and tap your name or picture at the top. The address is under your name and ends with @instapay.
2. How the student pays
- The student taps Join on the course page and picks Mobile wallet or InstaPay.
- They see the exact amount, your number with Copy the number, and your name.
- A 15-year-old usually isn't the one paying, so there's a Send the details to someone who'll pay button: it opens WhatsApp with a ready message for mum or dad with the amount, number, your name and the course. The order waits for them for 3 days.
- They upload the transfer screenshot (it's shrunk on their phone first, so it uploads fast even on weak internet) and, if they like, the number they transferred from or the transaction number.
- They tap Send it to (your name) to check, and you get a notification.
While you check, the student finds the free lessons open, so they're not stuck waiting.
3. Check the transfer in two taps
The notification (on the website or by email) opens the transfer card directly. It shows:
- You should receive: the amount, and on which wallet.
- The student says they transferred from: the number or transaction number, if they typed it.
- Transfer screenshot: tap it to enlarge.
Before you activate, open your wallet or bank app and make sure the money arrived. A screenshot alone isn't proof.
- If it arrived: tap The money arrived, activate. The course opens for the student right away, and a Tell them on WhatsApp button appears with a ready message.
- If it didn't: tap It didn't arrive and pick the reason in one tap. The student reads it in kind words:
| The reason you pick | The student reads |
|---|---|
| The amount is short | the amount that arrived is less than the course price |
| I can't find the transfer | it hasn't shown up in your wallet yet |
| The screenshot isn't clear | the screenshot isn't clear |
| This screenshot was sent before | this screenshot was sent before |
| Another reason | exactly what you write, so keep it short and kind |
Nothing is locked for good by a wrong tap:
- Activated by mistake? Under the success message there's Undo the activation, and it's on the student's page too.
- Declined and the money arrived later? Activate the order from the student's page.
- And the student can upload another screenshot if there was a mix-up.
4. Things that happen by themselves
- A repeated screenshot: if a student uploads a screenshot that was already uploaded at your academy, we send it straight back: "This screenshot was uploaded before. Upload the screenshot of the new transfer."
- One transfer under review at a time: while you're checking one of a student's transfers, they can't start another.
- At most 3 waiting orders per student, and an order with no screenshot after 3 days closes by itself.
- Screenshots: declined ones are deleted after 30 days, approved ones after 180 days.
5. If you change your wallet number
- Orders still without a screenshot close, so nobody pays to the old number. The student starts again and sees your new number.
- You get an email about the change. If it wasn't you, change your password right away and message us on WhatsApp.
6. Receipts and refunds
- Every payment gives the student a receipt issued by your academy, saying Hessety only provides the technical service and isn't a party to the sale.
- Hessety never refunds students' money, because it never receives it. If you gave a student money back yourself, open the payment from Payments → All payments and tap Record a refund: full or part, the reason (just for you), and Close the content for the student if you want.
Quick questions
The student transferred less? Pick "The amount is short". They'll know, pay the rest and upload another screenshot.
The student transferred from their mum's number? Totally normal. That's what the "number you transferred from" field is for, and it helps you find the transfer faster.
Want students to pay by card too? Link Paymob from the same page: Linking Paymob.