Uploaded your transfer screenshot? Now the ball's in our court. Here's what happens next, and how to keep track of it.
How long does the review take?
Usually within a few hours. The Hessety team checks that the amount really arrived at the number, then activates your subscription. You don't need to do anything in the meantime.
While you wait, you can set up your classes, add your students and send them their links as usual.
Follow your payment status
On the website
Open Account. While your screenshot is being reviewed, you'll see "We're checking your transfer" at the top.
And in the Your subscription card on the side, click My payments to see each payment: the amount, the plan, the duration, the method, the date, and its status.
In the app
Open Account, and tap "Choose a plan" or "Renew or change plan" under your name to open My plan. You'll see "We're checking your transfer screenshot", and right at the bottom, My payments.
What each status means
| Status | What it means | What to do |
|---|---|---|
| Awaiting payment | You opened the payment page, but you haven't uploaded the transfer screenshot yet. | If you've transferred, press "Upload the transfer screenshot" and upload it. |
| Under review | We got your screenshot and we're checking it. | Nothing. Just wait for the notification. |
| Paid | We've confirmed it, and your subscription is active. | Off you go to your lessons. |
| Rejected | We couldn't confirm the transfer. The reason is written under it. | Read the reason and upload the right screenshot. |
| Not completed | The payment page closed without a screenshot, after 7 days or because you opened newer payments. | If you still want to pay, start a new payment. |
When your payment is confirmed
- You get a notification and an email, "Your payment is confirmed", with the amount and the plan's name.
- Your subscription is active straight away, and you can start your lessons.
- If you renewed the same plan, the new time is added after your current subscription's end date.
- If you chose a different plan, it starts on the day it's activated. See Renewal and when your subscription ends.
If your screenshot is rejected
Don't worry, it happens. You'll get a notification and an email, "We couldn't confirm your transfer", with the reason, like "No transfer for this amount reached the number."
- Open Account on the website. At the top you'll see "We couldn't confirm your transfer", with the reason under it.
- Click "Upload the transfer screenshot".
- The page tells you "We couldn't confirm your last screenshot", and why. Upload the right screenshot and click "Send for review".
In the app: open My plan, and you'll see "We couldn't confirm your transfer" and an "Upload the transfer screenshot" button.
If the reason is that the amount was short or the transfer never actually arrived, a screenshot alone won't fix it. Message us from Messages → Hessety team and we'll sort it out together. A rejected or short transfer is sent back to the number it came from, once we've checked it.
Quick questions
Can I start another payment while I wait for the review? No. You'll see "We're reviewing one of your transfers right now. Wait for the result before starting a new payment." Wait for the result first.
Can I upload the same screenshot for another payment? No. Each payment has its own transfer and its own screenshot. If you try, you'll see "This screenshot was already sent for another payment".
I sent the wrong screenshot by mistake. What do I do? Send us the right one from Messages → Hessety team, and tell us it's for the same payment.
My trial ended while I'm still waiting. How do I teach my lesson? Lessons work as soon as your subscription is activated. If you have a lesson coming up soon, message the Hessety team and let us know.
Next step
Been a long time with no answer? See I paid but my subscription isn't active yet.