We send you emails in 3 cases: email confirmation after you sign up, the password link when you ask for it, and the notifications you've chosen (like payment confirmations and messages). If one of them didn't arrive, try these in order.
The 30-second fix
- Look in your spam folder (Spam or Junk).
- If you use Gmail, also look in the Promotions tab.
- Search your email for "Hessety".
- Wait a couple of minutes. Emails sometimes take a little while.
Check the email address itself
- In the app: your email is shown under your name in Account.
- On the website: if your email isn't confirmed yet, the address we sent to is shown in the "Confirm your email so you can start lessons" alert in Account.
If there's a typo in your email, the emails go to someone else. Message us from Messages → Hessety team, and we'll fix it for you.
Ask again, but not too often
- The confirmation email: "Send the email again" on Home in the app, or "Send it again" in Account on the website.
- The password link: from "Forgot your password?".
Wait a minute between requests, and open the latest email you get, because an older link might have run out.
So future emails arrive straight away
If you found a Hessety email in Spam, mark it as Not spam. That way, future emails will land in your inbox.
Notification emails not arriving
Make sure "By email" is turned on for that type in Notification settings. Lesson reminders, for example, aren't sent by email unless you turn that on. The details are in Notifications and appearance.
Still not arriving?
Message us from Messages → Hessety team in the app or on the website, or at [email protected], and tell us the email you signed up with.